How Do I Return My Items?
You must initiate your return online within 15 days of your order delivery date.
Eligibility & Condition:
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To qualify for a refund, items must be returned in their original condition unworn, unused, and unwashed. Items will be inspected upon return.
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Non-Returnable Items: Personalized items and those purchased at pop-up stores or events are not eligible for return.
Packaging & Sending:
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Crucial: Returns from different orders must be packaged and sent separately. Combining them may prevent or delay your refund.
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Please keep your proof of return postage receipts until your refund is fully processed.
Refunds & Processing
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Timeline: Once your return is received at our warehouse, refunds take up to 7 days to process. Please allow an additional 5 days for the funds to appear in your account.
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Payment Method: Refunds are applied exclusively to the original payment method.
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Faster Refund (US): For immediate processing, return your item via a Happy Returns Bar (US).
Exchanges
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Availability: Exchanges are offered in select regions, including the United States and United Kingdom. They are not available in Norway, Switzerland, or Rest of World stores.
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Processing: We cannot ship your new item until your original return has been scanned and processed at our warehouse.
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Size Swap: Exchanges via Happy Returns are limited to a different size of the same item.